Jack answered my phone call and was very respectful and polite. he came out to my place and did the estimate himself. When the job got started, I was a little concerned that Jack was not present for the work. However, these concerns were unfounded, for his crew was surprisingly professional. They worked efficiently and finished the job on time. At the end of the day, they cleaned up extremely well just in time for Jack to arrive and load up their tools. Despite my initial doubts, Boyds Landscape turned out to be a very pleasant experience and i would recommmend them to anyone in need of a wide variety of landscape services.